Play chips have no money value. They are free, cannot be bought, and are never refunded, exchanged or cashed out. Chips won or lost at a table are not money and cannot be claimed from us or from other players.
If we offer paid features, such as Premium Clubs, this section applies. The price, billing period and what's included will be shown before you pay. Payments are processed by [payment provider]. We never see or store your full card or bank details.
| Situation | Refund |
|---|---|
| First payment for a new subscription, asked within 7 days | Full refund |
| Charged twice, or charged after you cancelled | Full refund of the wrong charge |
| A paid feature didn't work and we couldn't fix it within 7 days of you reporting it | Refund for the affected period |
| We end a paid feature before your paid period is over | Refund for the unused part |
| Renewal you forgot to cancel, asked within 48 hours of the charge, feature not used since | Full refund of that renewal |
| Part-way through a period, for any other reason | No refund. Features stay on until the period ends. |
| Account removed for breaking our Terms | No refund |
Email [contact email] from your account's email address, with the date and amount of the charge. We'll reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a little longer to show it.
This policy doesn't limit any rights you have under the Consumer Protection Act, 2019 or other law that applies to you.
[contact email] · [registered address]